If you experience Surface touchscreen issues including physical damage to the screenneed touchscreen drivers or firmware, or want to disable touch on your Surface, try the following solutions. If your issue isn't listed below, see Standard touchscreen troubleshooting. Select your issue to see a more detailed description. If it matches your issue, select the recommended solution link.
Just need a Surface touch driver or firmware? During troubleshooting, it may be determined that your Surface must be reset or replaced. Depending on your issue, you may not be able to perform these steps. If your touchscreen does not work after you do this, go on to Solution 2. Having issues getting updates? Want to run your Surface through diagnostics? See Download drivers and firmware for Surface. For example, if touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing.
Follow these steps to boot to UEFI and test touch functionality:. Do not manually recalibrate your touch settings. Surface devices come from the factory already calibrated and optimized for pen and touch input to ensure the best possible operation. At this point, you must verify that the Surface device is not the issue. Use the following table to learn which reset option is right for your situation.
Make sure you install any available updates for your Surface after you do a reset. To find out how, see Install Surface and Windows updates. Still having the issue? Go to Device service and repair to start a service order for your Surface.
Want to leave us feedback about your Surface? Want deeper, more technical content? Check out Microsoft Docs for documentation designed for end users, developers, and IT professionals. Skip to main content. Select Product Version. All Products. Identify your issue Select your issue to see a more detailed description. Show all.
Touch doesn't respond on part or all of the screen. Multi-touch gestures don't work or touch is inaccurate. Touch is slow to respond. Your Surface experiences "phantom" touches.
How to disable touch on Surface. Surface Pen doesn't ink. Surface Touch driver or firmware is missing from Device Manager. Cracked screen or other physical damage.To keep your Surface Pro 4 performing its best, make sure that you have the latest Surface updates. The following updates are available as a "Gradual Roll-out" for all Surface Pro 4 devices running Windows 10 May Update, version or greater:.
Marvell Semiconductor, Inc. We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. Skip to main content. Tous les produits. When you install the latest update, you'll also get all the previous updates if your Surface doesn't have them already.
Only updates that apply to Surface will be downloaded and installed. After the updates are installed, restart your device to complete the installation process.
October updates. August updates. June updates. May updates. January updates. November updates. September updates. July updates. April updates.
December updates. March updates. February updates.How you manage Surface driver and firmware updates varies depending on your environment and organizational requirements.
On Surface devices, firmware is exposed to the operating system as a driver and is visible in Device Manager, enabling device firmware and drivers to be automatically updated using Windows Update or Windows Update for Business. Although this simplified approach may be feasible for startups and small or medium-sized businesses, larger organizations typically need IT admins to distribute updates internally.
This may involve comprehensive planning, application compatibility testing, piloting and validating updates, before final approval and distribution across the network. This article is intended for technical support agents and IT professionals and applies to Surface devices only.
If you're looking for help to install Surface updates or firmware on a home device, see Update Surface firmware and Windows While enterprise-grade software distribution solutions continue to evolve, the business rationale for centrally managing updates remains the same: Maintain the security of Surface devices and keep them updated with the latest operating system and feature improvements.
This is essential for sustaining a stable production environment and ensuring users aren't blocked from being productive. This article provides an overview of recommended tools and processes for larger organizations to accomplish these goals.
Microsoft has streamlined tools for managing devices — including driver and firmware updates -- into a single unified experience called Microsoft Endpoint Manager admin center accessed from devicemanagement. Microsoft Endpoint Configuration Manager allows you to synchronize and deploy Surface firmware and driver updates with the Configuration Manager client.
Integration with Microsoft Intune lets you see all your managed, co-managed, and partner-managed devices in one place. This is the recommended solution for large organizations to manage Surface updates. Included in Endpoint Configuration Manager, the Microsoft Deployment Toolkit MDT contains optional deployment tools that you may wish to use depending on your environment.
For information about selecting the correct. For instructions on how to deploy updates by using Endpoint Configuration Manager refer to Deploy applications with Configuration Manager. WindowsPE only supports a limited set of basic drivers such as those for network adapters and storage controllers. Drivers for Windows components that are not part of WindowsPE might produce errors. As a best practice, you can prevent such errors by configuring the deployment process to use only the required drivers during the WindowsPE phase.
Starting in Endpoint Configuration Manager, you can synchronize and deploy Microsoft Surface firmware and driver updates by using the Configuration Manager client. Information about.
DFCI supports zero-touch provisioning, eliminates BIOS passwords, provides control of security settings including boot options and built-in peripherals, and lays the groundwork for advanced security scenarios in the future. For more information, see:. To maintain a stable environment, it's strongly recommended to maintain parity with the most recent version of Windows For best practice recommendations, see Build deployment rings for Windows 10 updates. Specific versions of Windows 10 have separate.
Update packages may include some or all of the following components:. Select the. You may also leave feedback directly on GitHub. Skip to main content. Exit focus mode. Note This article is intended for technical support agents and IT professionals and applies to Surface devices only.Skip to main content. Select Product Version. All Products. Firmware updates are available to improve the performance and stability of Microsoft Surface Pro 4 devices. After you do some video recording and playback, the audio and visual features can become out-of-sync.
After you take multiple photos by having HDR enabled, photo previews are overexposed. Windows Hello seems to freeze indefinitely on the logon screen at the "Turning on Camera? Auto exposure can fail when the scene includes two faces. This typically causes one face to become overexposed.
For more information about Surface Pro 4 updates, see Surface Pro 4 update history. How to get these updates. These updates will be downloaded and installed automatically. Prerequisites There are no prerequisites for installing these updates.
Restart information You may be prompted to restart the computer after you apply these updates. File version information Camera drivers set v Learn about the terminology that Microsoft uses to describe software updates. Third-party information disclaimer. Last Updated: May 19, Was this information helpful? Yes No.
Surface Pro 4 screen flickers or is scrambled
Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English.Surface Dock Adapter for Surface Pro 4 Review
Bosna i Hercegovina - Hrvatski. Canada - English. Crna Gora - Srpski. Danmark - Dansk. Deutschland - Deutsch. Eesti - Eesti. Hrvatska - Hrvatski. India - English.
Indonesia Bahasa - Bahasa. Ireland - English. Italia - Italiano. Malaysia - English. Nederland - Nederlands. New Zealand - English. Philippines - English. Polska - Polski.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Learn More. Discover our resources that can help you connect your Surface at home.
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Based on your post, it seems that you tried downloading the drivers automatically. To resolve the issue, you can download the latest firmware and driver then install it manually.
Did this solve your problem? Yes No. Sorry this didn't help. To install the latest drivers and firmware on your Surface Pro, you have to select the.
You can check the build of your Windows 10 by running winver or by following these steps:. I downloaded and installed the drivers and my camera is still not working the front camera works cause it recognize me for the unlock. We suggest that you download and run Surface Diagnostic Toolkit to resolve issue with your device.
surface pro 4 camera driver
April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Marby Rey Replied on January 3, Microsoft Agent. Once the file is downloaded, press and hold the file and select Install.
Update for the Surface Pro 4 camera drivers
Let us know how it turns out. Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? In reply to Marby Rey's post on January 3, Marby Rey Replied on January 4, Choose Systemthen click About. Feel free to post back if you need further assistance. In reply to Marby Rey's post on January 4, Creating the best products and experiences for our customers is our top priority.
We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting what we refer to as a "scramble. This offer does not change or impact any warranty on the product.
First, ensure that you have installed all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If the scrambling persists on the screen with all current updates installed, please contact Microsoft support. Once an agent has confirmed that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as we receive your existing device.
Typically, it will take business days for you to receive an exchange device from the date that you ship your current device back to us. The eligibility period on eligible Surface Pro 4 devices for the scramble symptom is three years from the date of purchase. Skip to main content. Select Product Version. All Products. Replacement Process.
How can I tell if my Surface is eligible for replacement? Under Send us your device for serviceselect Start a Service Order. Additional Information. Only Surface Pro 4 devices, of any configuration, are covered under this program.
This offer is extended to both consumers and commercial customers. This program does not apply to Devices damage caused by: use with products not sold or licensed by Microsoft any external cause for example, by being dropped, exposed to liquid, or used with inadequate ventilation a repair done by anyone other than Microsoft or an authorized retailer or reseller.I'm a Technical Writer for Driver Easy and a tech enthusiast longing to share the technical tips and solutions to computer problems.
Also as a person who enjoys writing, I've found the perfect match for writing and technology. As a Microsoft Certified Professional MCPI write posts to solve various Windows system issues, and share technical tips of gaming, video streaming, etc. You can solve the driver issue easily by downloading and updating the Surface Pro 4 drivers in your Windows system. If you want to keep your Surface Pro 4 in good condition and bring you the best possible experience, you should really consider updating your Surface Pro 4 drivers to the latest version.
You can manually download and install the Surface Pro 4 drivers for your computer by searching on the Internet. Before getting started, you should know for sure the device model that needs to update the driver. This requires time and computer skills.
Manually downloading the Surface Pro 4 drivers is time-consuming and sometimes risky. Driver Easy will automatically recognize your system and find the correct drivers for it. Driver Easy will then scan your computer and detect any problem drivers.
So there you have it — two ways to solve the Surface pro 4 driver issue in your computer, and install the correct and latest drivers for your Surface Pro 4. Feel free to leave us a comment below to tell us which method helps, and let us know if you have any questions. Be the first to like this article.